It is always important for businesses to ensure that they have enough resources in place to cover general support issues, Project Management or network infrastructure development. The BTech Bank of Days scheme is an excellent way of ensuring technical resource is available as and when required.
The Btech bank of days allows you to purchase in advance, a number of days which will give you BTech’s technical resources for whatever you may require. These days are yours and can be used for any purpose deemed necessary
This type of support allows you to plan IT strategies for the year and prevents unexpected expenditure on IT services without support contracts that may be outside the IT infrastructure maintenance needs of your organization.
BTech suggest the following for Bank of Days:
1st/2nd/3rd Line Support
Remote Access Support
On-Site Support
Fault Diagnosis
Telephone Support
System Diagnosis
Software/Hardware Installation
4th Line Support
Switch/Firewall Installation Support & Configuration
Project Design and Implementation
Consultancy
How it works:
Purchase a bank of days
Time is deducted in 15 minute increments
Time is Non-Expiring if any used within a 12 month period
After hours work is charged at time and 1/2,
Monthly reports showing usage and remaining time available
A full day is taken to be 9:00 am to 5:30 pm
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